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Frequently Asked Questions (FAQ)

Website related questions

Why is there is no activation link sent to my Inbox after registration? 

Do check your junk mail/ spam folder for our email. The activation link will only last for 48 hours. Please email us at if you did not receive your activation link from both your Inbox or your junk mail and we will advise the next steps.

I have problems signing up for an account. How do I proceed?
Please ensure that your password contains a number (1-9) , a lower case character (a - z), an upper case character (A -Z) and a special character. 
For example: Jamestan2023!

How can I book tickets to Explore Clean Up, Or Else?
Click on Current Visual Arts Space to choose your preferred date and time slots. Each group ticket is a $15 refundable deposit allowing up to 5 pax. In the event of no-show, the deposit will be forfeited and deemed as a donation to The Artground’s operations.

Why is there no "Add To Cart" option for Programme + Explore tickets?

This is because your child may not be in the stipulated age group. Do look out for other programmes that might be suitable for your child under the What's On page.

There is no option to "Add To Cart" for Programme + Explore tickets even though my child is within the correct age group, how can I proceed?
Do email us at with your registered email address and screenshot of the issue. We will check and respond to you within 2 working days.

I am booking tickets for a friend with children and have registered them under "Guest". Why am I unable to book tickets for them? 
Our system allows you to book only if you have a child under your account. We recommend two options: 
 1. We advise the family with children to create a profile and book tickets for themselves and add you as their "Guest".
 2. If you'd like to book on their behalf, kindly add their children details under the "Child" profile under your account, and add the parent details under "Guest". 

When do you release slots for Explore Clean Up, Or Else! and Programme + Explore tickets? 
For Explore Clean Up, Or Else!  tickets, tickets are available for booking one week in advance. If you do not see any available dates/time slots, this would mean that we are closed for private bookings.

For Programme + Explore tickets, we release tickets every Tuesdays at 12pm, two weeks in advance. Do check our Instagram + Facebook page for more information.

How do I ensure that I entered my child's profile correctly?
Please enter your child's birthdate in this format: YYYY/MM/DD (for example, 2022/11/29). The system will automatically calculate your child's age to ensure that your child is within the age group of our programmes.

Admission related questions

Does everyone need a ticket to enter?
Yes, everyone is required to have their own ticket including infants.

If my child is sick on the actual day, can I request for a refund?
Programme + Explore tickets are strictly non-refundable unless stated otherwise. If you are unable to make the Programme for any reason (including covid-related matters), you can transfer your ticket to another family by forwarding them your QR codes. Please ensure that the child is in the correct age group. There are no refunds or credits for Programme + Explore tickets. 

For Explore tickets, please email us at before your time slot and we will refund you accordingly. Any late notice will be rejected and no refunds will be issued.

Does everyone in my group have to wear non-slip grip socks? 
Yes, non-slip grip socks are mandatory in our arts space. You can bring your own non-slip grip socks or purchase a pair at our reception at $3/pair. We accept payment by cash, Nets or PayNow.

How do I ensure that my child is exploring safely? 
We sanitise the Visual Arts Space thoroughly after every session to ensure that it is safe before the next group arrives. 
The Visual Arts Space has been carefully created and designed for children to explore and be curious. While we encourage children to have the freedom to explore, they do not have the freedom to destroy. If any structures are found to be damaged on purpose, penalty charges shall apply. All children must be accompanied by an adult at all times.

What is a Programme + Explore ticket? 
Programmes at The Artground are age-specific performances and workshops that families may attend. Upon booking a Programme + Explore ticket, ticket holders can attend a 30-minute (unless otherwise stated) arts programme and have access to the arts space Clean Up, Or Else! 45 minutes before their scheduled programme start time.

Can I change the date and time after I’ve purchased a ticket? 
Unfortunately we are not able to change the date and time slot for Programme + Explore tickets. We strongly advise you to check the time and date of your ticket before purchasing.

For Explore tickets, please write to to request for a cancelation at least 3 working days before your event date and we will process it accordingly. Once we have cancelled your tickets, you may proceed to book new Explore tickets.