Home > Visit Us > Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Website related questions

Why is there is no activation link sent to my Inbox after registration? 

Do check your junk mail/ spam folder for our email. The activation link will only last for 48 hours. Please email us at info@theartground.com.sg if you did not receive your activation link from both your Inbox or your junk mail and we will advise the next steps.

I have problems signing up for an account. How do I proceed?
Please ensure that your password contains a number (0-9) , a lower case character (a - z), an upper case character (A -Z) and a special character. 
For example: Jamestan2023!

How can I book tickets to Explore Clean Up, Or Else at Goodman Arts Centre?
Click on Current Visual Arts Space (GAC) to choose your preferred date and time slots. Each group ticket is a $15 refundable deposit allowing up to 5 pax. In the event of no-show, the deposit will be forfeited and deemed as a donation to The Artground’s operations.

Why is there no "Add To Cart" option for Programme + Explore tickets?
This is because your child may not be in the stipulated age group. Do look out for other programmes that might be suitable for your child under the What's On page.

There is no option to "Add To Cart" for Programme + Explore tickets even though my child is within the correct age group, how can I proceed?
Do email us at info@theartground.com.sg with your registered email address and screenshot of the issue. We will check and respond to you within 2 working days.

I am booking tickets for a friend with children and have registered them under "Guest". Why am I unable to book tickets for them? 
Our system allows you to book only if you have a child under your account. We recommend two options: 
 1. We advise the family with children to create a profile and book tickets for themselves and add you as their "Guest".
 2. If you'd like to book on their behalf, kindly add their children details under the "Child" profile under your account, and add the parent details under "Guest". 

When do you release slots for Explore Clean Up, Or Else! and Programme + Explore tickets at Goodman Arts Centre? 
For Explore Clean Up, Or Else!  tickets, tickets are available for booking one week in advance. If you do not see any available dates/time slots, this would mean that we are closed for private bookings.

For Programme + Explore tickets, we release tickets every Tuesdays at 12pm, two weeks in advance. Do check our Instagram + Facebook page for more information.

How do I ensure that I entered my child's profile correctly?
Please enter your child's birthdate in this format: YYYY/MM/DD (for example, 2022/11/29). The system will automatically calculate your child's age to ensure that your child is within the age group of our programmes.

Admission related questions
Does everyone need a ticket to enter The Artground @Goodman Arts Centre and @One Holland Village?
Yes, everyone is required to have their own ticket including infants.

Is there concession for Blue and Orange CHAS card holders?
Yes, it is free admission for Blue and Orange CHAS card holders and their household members at One Holland Village. Please WhatsApp us at 82995364 a picture of your CHAS card to reserve your tickets at least 2 working days before your visit. 

What is an Explore ticket?
Explore tickets allow you and your family to explore our arts space for 75min. We limit the capacity for our arts spaces to ensure a positive arts experience for all families.  

At Goodman Arts Centre, Explore tickets are free of charge, with a refundable deposit of $15, for groups up to 5 pax. You will receive a refund of the $15 when you attend your session. The $15 deposit will be forfeited for no-show. Alternatively, you may opt to donate it to The Artground.

At One Holland Village, Explore tickets are non-refundable and chargeable at $5/person, including babies in arms.

What is a Programme + Explore ticket? 
Programmes at The Artground are age-specific performances and workshops that families may attend. Upon booking a Programme + Explore ticket, ticket holders can attend a 30-minute (unless otherwise stated) arts programme and have access to the arts space Clean Up, Or Else! 45 minutes before their scheduled programme start time.

If my child is sick on the actual day, can I request for a refund?
Programme + Explore tickets for all our centres are strictly non-refundable unless stated otherwise. If you are unable to make the Programme for any reason (including covid-related matters), you can transfer your ticket to another family by forwarding them your QR codes. Please ensure that the child is in the correct age group. There are no refunds or credits for Programme + Explore tickets. 

For Explore tickets at Goodman Arts Centre, please email us at info@theartground.com.sg before your time slot and we will refund you accordingly. Any late notice will be rejected and no refunds will be issued.

For Explore tickets at One Holland Village, no refunds will be issued. 

Does everyone in my group have to wear non-slip grip socks? 
Yes, non-slip grip socks are mandatory in our arts space. You can bring your own non-slip grip socks or purchase a pair at our reception at $3/pair. We accept payment by cash, Nets or PayNow/PayLah.

How do I ensure that my child is exploring safely? 
We sanitise the Visual Arts Space thoroughly after every session to ensure that it is safe before the next group arrives. 

The Visual Arts Space has been carefully created and designed for children to explore and be curious. The accompanying parent/adult would know your child/ren best so full parental supervision is mandatory to ensure the safety of your child/ren. While we encourage children to have the freedom to explore, they do not have the freedom to destroy. If any structures are found to be damaged on purpose, penalty charges shall apply. All children must be accompanied by an adult at all times.

Can I change the date and time after I’ve purchased a ticket? 
Unfortunately we are not able to change the date and time slot for Programme + Explore tickets. We strongly advise you to check the time and date of your ticket before purchasing.

For Explore tickets at Goodman Arts Centre, please write to info@theartground.com.sg to request for a cancellation at least 3 working days before your event date and we will process it accordingly. Once we have cancelled your tickets, you may proceed to book new Explore tickets.

About The Artground @ One Holland Village (OHV)
Is there an admission fee to enter The Artground @ OHV?
There is a $5/pax admission charge for TAG @OHV.  

Free admission is still available at TAG @ Goodman Arts Centre with a refundable deposit of $15 per group booking (up to 5pax per group).

What is an Arts Based Sensory Storytelling Curriculum?
Each month, selected children's literature will be introduced and explored with children through each of the 4 weeks of the month. 

Designed to cater to children aged 18 months to 6 years old, our curriculum focuses on sensory exploration and embodied learning. It also blends music and creative movement, perfectly harmonising with your child's innate love for learning.
Every week introduces a different and integrated way to engage with the arts.
See Curriculum programmes for more details 

When will the Arts Based Sensory Storytelling Curriculum start, and what is the duration of one class?
Classes will commence from January 2024. 

The duration of each session with our art facilitators is 45 minutes. Optional parent-accompanied exploration in the arts space is 30 - 45 minutes before the session. The total duration is about 75 - 90 minutes.

How much will it cost to register my child for Arts Based Sensory Storytelling Curriculum ? 
It will cost $200 for 4 sessions based on each calendar month. For 3 months, it will cost $600 for 12 sessions. 
There is a one-time registration fee of $50.

If you would like to do one trial class, it will cost $50 (must be utilised within same month, and no registration fee required). Each child can only attend one trial class. 

* No notice period required if you decide not to pay for following month.
* ⁠No deposit required.

What is an Intergenerational Arts Programme?
Intergenerational Arts Programme is our new signature programme that connects our senior friends and young ones together through art workshops and storytelling sessions that caters to both generations. 

We've specially designed art workshops and activities that are not only fun but flexible for our little ones and seniors to participate and make memories together through the arts. For busy parents who rely on grandparents for child care, we're here to add an extra dose of fun to your everyday routine!